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Refund Policy

Friends of Julian of Norwich

This Refund Policy describes any refunds or exchanges usually available when you visit or make a purchase from julianofnorwich.org (the “Site”).

Refund Notice for the Friends of Julian of Norwich

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • To complete your return, we require a receipt or proof of purchase
  • Please do not send your purchase back to the manufacturer

 

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 40 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again or the payment method with which you originally paid for the item.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@julianofnorwich.org

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at

contact@julianofnorwich.org

and then when instructed, send your item to: The Julian Centre, Rouen Road Norwich, NR1 1QT, United Kingdom

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return

Shipping

To return your product, you should mail your product to:

The Julian Centre, Rouen Road Norwich, NR1 1QT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over the sum insured for with your choice of postage you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.